Etiqueta de registo: 00867cam 02200253 04500
001 1725277
003 http://id.bnportugal.gov.pt/bib/porbase/1725277
005 20030626085300.0
010 ## $a84-481-0142-1
035 ## $917472
095 ## $aPTBN00931481
100 ## $a19971111d1993 km y0pory0103 ba
101 0# $aspa$ceng
102 ## $aES
200 1# $a<La >satisfaccion total del cliente$e<la >estrategia de 25 compañias europeas líderes en calidad de servicio$fJacques Horovitz$fMichele jurgens Panak
210 ## $aMadrid$cMcGrawHill,$dD.L. 1993
215 ## $a342 p.$d30 cm
225 2# $aSérie McGrawHill de management
304 ## $aTít. orig.: Total customer satisfaction
675 ## $a339.13$vBN$zpor$3290244
675 ## $a366.6$vBN$zpor$3414998
700 #1 $aHorovitz,$bJacques Henri$3548561
701 #1 $aPanak,$bMichele Jurgens$4070$3265858
801 #0 $aPT$bBN$gRPC
977 ## $1339.13 HOR-SAT$2coop$4ESCES$6efalt25013$7bc$8coop$9ESCES$b672/97$k0
998 ## $aECE1-50